WARREN COUNTY WATER DISTRICT

OBJECTIVES:
To maintain and perform efficient and accurate water meter reading utilizing automated meter reading/ advanced meter infrastructure (AMR/AMI) system while being alert to observe conditions detrimental to the water district’s operation.
To create and maintain a positive relationship between the Water District and customers.

REPORTING RELATIONSHIPS:
Reports to: AMR/AMI Supervisor

PERFORMS PERSONALLY:

• Reads meters on designated routes as scheduled.
• Installs, maintains, and troubleshoots AMR/AMI equipment and ensures work is kept on schedule (including branch offices).
• Edits, updates, and verifies meter reading data for accuracy on a continuous basis in the AMR/AMI system and billing software as required.
• Obtains detailed customer usage data as needed and assists Customer Service Representatives and customers in understanding usage information.
• Inspects distribution system daily and issues service orders and work orders on any facilities in need of repair including main line leaks, service line leaks, leaks at the meter, and damaged meter installations.
• Notifies customer of high usage due to possible leak on their service line in accordance with the District’s procedures.
• Performs water service connects and disconnects. Collects delinquent
• water service accounts.
• Maintains accurate inventory of parts and is responsible for proper accounting of all materials used.
• Performs meter change outs, meter inspections. Assists in meter testing, calibration, and repair of meters. Creates or maintains records in accordance with Kentucky Public Service Commission requirements.
• Performs standby duty.
• Inspects assigned tools, vehicles, and protective equipment daily and recommends replacement when necessary. Personally owned tools are also subject to inspection and replacement when necessary.
• Works according to safety rules and policies adopted by Warren County Water District, is responsible for own safety, and reports all accidents to supervisor. Personal protection equipment should be used as required for the work being performed.
• Complies with traffic laws, regulations, and safe practices while operating any company vehicle. Expected to operate assigned vehicle in a safe and
• responsible manner ensuring the safety of the District’s customer’s and the
• general public.
• Keeps General Manager advised of any informalities internal or external along with any overall personnel and customer problems or other needs
• within the organization.
• Other duties as assigned.

POSITION: AMR/AMI Technician

EDUCATION: High school graduate or equivalent.

EXPERIENCE: One year experience in utility service preferred. Advanced education beyond high school may be considered as experience.

KNOWLEDGE: Must have a mechanical knowledge and be familiar with metered services and service area. Must have operational knowledge of Windows, IOS, and Android based operating systems and must have an understanding of Microsoft Outlook, Word, and Excel. Should be willing to attend educational and training relating to areas of work.

ABILITIES AND SKILLS: Must have ability to understand, operate, and troubleshoot automated electronic metering equipment and software. Must be able to work through technical or mechanical problems when they occur with guidance. Ability to use various computing devices including Windows, IOS, and Android devices. Ability to use GIS maps and applications for navigation and data collection to efficiently perform job functions. Ability to use Microsoft Office Suite (Word, Excel, and Outlook). Must be willing to listen patiently to customers as they inquire and/or express their concerns. Must have knowledge of First Aid and CPR and successfully complete the certification course.

WORKING CONDITIONS: Must be able to do outside work in all kinds of weather. Heavy lifting up to 50 pounds. Must be able to work a forty-hour week plus any extra time the position demands along with standby duty.

OTHER: Must possess and maintain a valid driver’s license and a basic mechanic’s tool set. All employees who serve on regular standby duty shall reside within one hour normal driving time of their normal reporting workplace.